Savexa Help Center

To sign up with Savexa, complete the registration form with your personal information. Your details will be securely stored and kept confidential.

Opening an account with Savexa is free of charge.

To verify your Savexa trading account, you need to submit the following documents:

1. Valid Proof of ID: A clear selfie photo as well as a proof of identification such as a passport (both pages need to be visible), an ID card (front and back sides), or a driver’s license (front and back sides).
2. Valid Proof of Residence: This should be a document issued within the last six months, such as a bank or credit card statement (electronic PDF copies accepted) or a recent utility bill (water, electricity, telephone, internet, or council tax). Please note that mobile phone bills are not accepted.
3. Proof of Payment Method: This can be a screenshot of your e-wallet showing your name, email, and e-wallet ID.

Click on the “Login” button at the top right of the Savexa website and enter your username and password to access your account.

You can start trading once your account is verified and you have deposited funds.

You can update your personal details through your account settings or by contacting our customer support team.

If you forget your password, use the "Forgot Password" link on the login page and follow the instructions to reset it.

Savexa offers five different account types to suit various trading needs. Details are available on the Account Types page of our website.

Log in to your account, go to the "Payments" section, and click on "History" to view your transaction history.

Your account balance is displayed on your dashboard once you log in.

Savexa offers leverage up to 1:400 across all account types.

Yes, Savexa offers a demo trading account for beginners with an education center to assist beginners.

You can open a demo account by signing up on our website. It is activated immediately upon registration.

Yes, Savexa demo accounts come with a virtual balance of 100,000 USD to practice trading.

Savexa uses advanced security technologies, including 128-bit SSL encryption, to protect your personal information.

The minimum deposit is 250 USD or equivalent in other currencies.

You can deposit funds via credit/debit cards, wire transfers, and various alternative payment methods.

Yes, you can open an account and use the demo account without making an initial deposit.

Savexa does not charge any fees for deposits. However, check with your bank or payment provider for any potential charges.

Contact your bank to check for restrictions on international transactions, or ensure that your deposit amount does not exceed your card’s daily limit.

No, transfers to third-party accounts are not allowed. Deposits must come from an account in your name.

To request a withdrawal, log in to your account, go to the "Withdrawal" section, enter the amount, and submit the request.

You can check the status of your withdrawal request by logging in to your account and navigating to the "Withdrawal" section.

The minimum withdrawal amount is 10 USD for credit cards and 100 USD for wire transfers. For e-wallets, any amount covering the fee is acceptable.

Yes, you can cancel your withdrawal request if it has not been processed yet.

Yes, provided you have sufficient margin available in your account to cover the withdrawal.

Withdrawals typically take 8 to 10 business days, depending on your bank’s processing time.

Common reasons for rejection include insufficient balance, low margin level, failure to meet the minimum withdrawal amount, or missing documents.

Withdrawal fees may apply depending on the method and circumstances. Refer to our General Fees for detailed information.

Yes, an inactivity fee is charged for accounts that remain inactive for a specified period. Refer to the fee schedule for details.

The spread is the difference between the bid and ask price of an asset. It represents the cost of executing a trade.

Savexa does not charge any deposit fees. However, depending on your preferred deposit method, additional processing fees and currency exchange rate adjustments may be applied by the payment service provider.

Swap fees are interest adjustments applied to positions held open overnight. Please refer to our general fees document for further information.

Yes, Savexa is regulated by the Mwali International Services Authority, ensuring compliance with financial standards. Our license number is BFX2024065 and our registration number is HT00324038.

Yes, client funds are held in segregated accounts from the corporate funds.

You must be at least 18 years old to open an account and trade with Savexa.

Log in to your account and go to "Payments" > "History" to view your trading history.

Contact our support team via email, phone, or live chat for immediate assistance.

Yes, negative balance protection is provided to prevent you from losing more than your initial investment.

Trading is not available on weekends because major global financial markets are closed, which affects the pricing of various assets.

Yes, cryptocurrency trading is available during weekends.

Yes, we provide extensive resources and support to help beginners get started.

Forex, short for foreign exchange, is the global market where currencies are bought and sold. It's the largest and most liquid financial market in the world, with trillions of dollars traded daily. Currencies are always traded in pairs, such as the euro and the U.S. dollar (EUR/USD), because when you buy one currency, you are simultaneously selling another. The forex market operates 24 hours a day, five days a week, as it spans multiple time zones across the globe.
Forex trading involves speculating on the value of one currency compared to another. For example, if you think the euro will strengthen against the U.S. dollar, you might buy the EUR/USD pair. If the euro does gain value relative to the dollar, you make a profit; if it loses value, you incur a loss. Forex trading can be done through brokers and platforms that provide access to the market.
One of the key attractions of forex trading is leverage, which allows traders to control larger positions with a smaller amount of money. This can amplify potential profits but also increases the risk of losses. Forex trading is popular among beginners because of its accessibility, but it requires a good understanding of how currency pairs, market trends, and economic factors interact. Like any form of trading, it’s important to practice with caution and learn as much as possible before investing real money.

Indices, also known as stock market indexes, are tools used to measure the performance of a group of stocks within a specific market or sector. Think of an index as a "basket" that holds a collection of companies' stocks. For example, the S&P 500 includes 500 of the largest companies in the United States. Instead of tracking every single stock individually, indices provide a way to see how the overall market or a particular segment of it is doing. If the index goes up, it generally means the stocks in that group are doing well, and if it goes down, the opposite is true.
Index trading involves buying and selling these indices, rather than individual stocks. Traders don’t own the actual shares of the companies in the index. Instead, they speculate on whether the value of the index will rise or fall. This is typically done through financial instruments like futures, options, or contracts for difference (CFDs). For example, if you believe the S&P 500 will increase in value, you can take a "buy" position. If the index rises, you make a profit; if it falls, you incur a loss.
One advantage of index trading is diversification. Since an index represents a group of companies, trading it can reduce the risk of relying on the performance of a single stock. It’s also a convenient way for beginners to gain exposure to the broader market without having to research individual companies. However, like all trading, index trading carries risks, and it’s important to understand how the instruments work before diving in.

Cryptocurrencies are digital or virtual currencies that use cryptography for security. Unlike traditional money issued by governments, cryptocurrencies operate on decentralized networks based on blockchain technology. A blockchain is a distributed ledger that records all transactions across a network of computers, ensuring transparency and security. Bitcoin, the first and most well-known cryptocurrency, was created in 2009, but there are now thousands of different cryptocurrencies, each with unique features and purposes.
Cryptocurrency trading involves buying and selling these digital currencies to profit from their price movements. Similar to stocks or forex, you can trade cryptocurrencies on exchanges or through trading platforms. For example, if you believe the price of Bitcoin will increase, you can buy Bitcoin and sell it later at a higher price. Conversely, if you think it will decrease, you might sell it short to profit from the drop. Cryptocurrencies are known for their volatility, meaning their prices can change dramatically in a short time, which creates both opportunities and risks for traders.
One of the unique aspects of cryptocurrency trading is that the market is open 24/7, unlike traditional financial markets. This constant availability allows traders to react to news and price movements at any time. However, the volatility and lack of regulation in the cryptocurrency market make it essential for beginners to proceed with caution. Understanding how blockchain works, researching individual cryptocurrencies, and managing risk are all crucial steps to becoming a successful crypto trader.

Commodities are raw materials or natural resources that are used to produce goods and services. They are often divided into two main categories: hard commodities, like gold, oil, and natural gas, which are mined or extracted; and soft commodities, like wheat, coffee, and cotton, which are grown or harvested. Commodities are essential to the global economy because they are the building blocks of industries, from agriculture to energy and manufacturing.
Commodity trading involves buying and selling these raw materials, typically through futures contracts or spot markets. Futures contracts allow traders to agree on a price today for a commodity to be delivered at a future date, while spot markets involve immediate purchases. For example, if you think the price of oil will rise, you can buy oil futures and profit if the price goes up. Similarly, if you expect gold prices to fall, you can take a "sell" position and benefit from the decline.
One of the appeals of commodity trading is its ability to hedge against inflation or diversify an investment portfolio. Since commodities often move differently from stocks or bonds, they can provide balance in times of market uncertainty. However, commodity prices are influenced by factors like weather, geopolitics, and supply-demand dynamics, making them highly volatile. For beginners, understanding these influences and learning how futures and other trading instruments work is crucial before starting to trade commodities.

Stocks, also known as shares or equities, represent ownership in a company. When you buy a stock, you’re purchasing a small piece of that company, which makes you a shareholder. Companies issue stocks to raise money for their operations, and in return, shareholders may benefit from the company’s success through rising stock prices or dividends, which are regular payments made to shareholders from the company’s profits.
Stock trading is the act of buying and selling these shares on stock markets like the New York Stock Exchange (NYSE) or NASDAQ. Traders aim to make a profit by purchasing stocks at a lower price and selling them at a higher price, or by short selling if they believe the stock’s value will decrease. Stock prices are influenced by various factors, such as a company’s financial performance, market trends, and broader economic conditions.
One of the advantages of stock trading is that it allows individuals to invest directly in companies they believe in. It’s also a great way to grow wealth over time, especially with long-term investments in solid companies. However, stock prices can be volatile, and trading requires research, strategy, and an understanding of market risks. Beginners should focus on learning how the stock market works, analyzing companies, and using tools like demo accounts to practice trading before committing real money.

Metals are a category of commodities that include both precious metals, like gold, silver, and platinum, and industrial metals, like copper, aluminum, and steel. Precious metals are often valued for their rarity and use in jewelry, investment, and as a store of value. Industrial metals, on the other hand, are essential for construction, manufacturing, and technology. Because of their diverse uses, metals play a crucial role in the global economy and are in constant demand.
Metal trading involves buying and selling these resources to profit from their price movements. Traders can invest in metals through various methods, such as physical ownership, exchange-traded funds (ETFs), futures contracts, or spot trading. For example, if you believe the price of gold will rise due to economic uncertainty, you can buy gold futures or ETFs and sell them later at a profit. Similarly, if you expect a surge in demand for copper in the manufacturing sector, you can take a position in copper trading.
One of the appeals of metal trading, especially in precious metals like gold, is their reputation as a "safe haven" during economic instability or inflation. Industrial metals, on the other hand, are often tied to global industrial activity and can be more volatile. Whether trading for diversification or speculation, it’s important for beginners to understand the factors that influence metal prices, such as supply-demand dynamics, geopolitical events, and macroeconomic trends. This knowledge helps make informed trading decisions in this dynamic market.

ETFs, or Exchange-Traded Funds, are investment funds that are traded on stock exchanges, similar to individual stocks. They are designed to track the performance of a specific index, sector, commodity, or asset class. For example, an ETF might follow the S&P 500, giving you exposure to 500 large companies, or it could focus on specific industries like technology or energy. When you buy shares of an ETF, you are essentially investing in a diversified portfolio without needing to purchase each asset individually.
ETF trading involves buying and selling these funds on the stock market, just like you would trade a company's stock. The price of an ETF fluctuates throughout the trading day as investors buy and sell. One of the benefits of ETFs is that they provide instant diversification because they hold a collection of assets. For instance, if you invest in a gold ETF, you are effectively gaining exposure to the price movements of gold without needing to buy physical gold.
ETFs are popular with beginners because they are cost-effective, easy to trade, and versatile. They can be used for long-term investing or short-term trading strategies. However, like any investment, ETFs carry risks, such as market volatility and tracking errors, where the ETF's performance slightly deviates from its target index. Before trading ETFs, it’s important to research the fund’s objectives, fees, and underlying assets to ensure they align with your financial goals and risk tolerance.

Bonds are financial instruments that represent a loan made by an investor to a borrower, typically a corporation or government. When you buy a bond, you’re essentially lending money in exchange for regular interest payments, called coupons, and the return of the bond's face value when it matures. Bonds are often seen as a lower-risk investment compared to stocks, making them a popular choice for those looking to preserve capital or generate steady income.
Bond trading involves buying and selling these debt securities in the financial markets. Traders can profit from bonds in two ways: by earning the interest payments or by selling the bonds at a higher price than they paid. The price of a bond fluctuates based on factors like interest rates, the creditworthiness of the issuer, and broader economic conditions. For example, when interest rates rise, bond prices usually fall, and when interest rates drop, bond prices often increase.
One advantage of bonds is their stability, especially government bonds, which are considered some of the safest investments. They can provide a reliable income stream and act as a counterbalance to more volatile assets like stocks. However, bonds are not without risks, such as credit risk (the chance the issuer may default) and interest rate risk. Beginners interested in bond trading should familiarize themselves with these risks and understand the relationship between bond prices and interest rates before investing.

CFDs, or Contracts for Difference, are financial derivatives that allow traders to speculate on the price movements of various assets without owning the underlying asset itself. These assets can include stocks, indices, commodities, forex, and cryptocurrencies. When trading CFDs, you agree to exchange the difference in the asset’s value from the time the contract is opened to the time it is closed, either earning a profit or incurring a loss depending on the direction of the price movement.
CFD trading is highly flexible, as it allows you to profit from both rising and falling markets. If you expect the price of an asset to increase, you can take a "buy" position (go long). If you believe the price will decrease, you can take a "sell" position (go short). CFDs also offer leverage, meaning you can control a larger position with a smaller initial investment. While leverage can amplify profits, it also increases the risk of losses, making it essential to use risk management strategies.
One of the main attractions of CFD trading is the ability to access a wide range of markets from a single platform. It’s also a cost-effective way to trade, as you don’t need to own the actual asset, which reduces transaction costs like storage or delivery. However, the complexity and high risk associated with leverage mean that CFDs are not suitable for everyone. Beginners should ensure they fully understand how CFDs work, practice on demo accounts, and start with small positions to minimize risks.

Leverage is a financial tool that allows traders to control a larger position in the market with a relatively small amount of capital. It’s commonly used in trading markets like forex, stocks, and CFDs to amplify potential profits. For example, if you use 1:10 leverage, every $1 you invest allows you to control $10 in the market. This means that even small price movements can result in significant gains or losses.
While leverage can enhance returns, it also increases risk. A small market movement in the opposite direction of your trade can lead to losses that exceed your initial investment. For instance, with 1:100 leverage, a 1% price change could either double your investment or wipe it out. This is why leverage is often referred to as a “double-edged sword.”
Beginners should approach leverage with caution. It’s essential to understand how it works and use proper risk management strategies, such as setting stop-loss orders to limit potential losses. Starting with lower leverage and gaining experience over time is a smart way to manage the risks associated with this powerful trading tool.

Trading is the process of buying and selling financial assets, such as stocks, forex, commodities, or cryptocurrencies, with the goal of making a profit. While trading can be exciting and potentially lucrative, it also involves risks, especially for beginners. The key to successful trading is understanding the basics, developing a strategy, and practicing discipline. It’s not about luck but about making informed decisions based on research and analysis.
For beginners, the first step is to learn about different markets and how they work. For instance, the stock market involves trading shares of companies, while forex focuses on currency pairs, and commodities deal with raw materials like gold or oil. Each market has its own dynamics and factors that influence price movements. It's important to choose a market that aligns with your interests and take time to understand its fundamentals before starting.
One of the best ways to begin is by using a demo account. This allows you to practice trading in real-time market conditions without risking actual money. Start with small investments, focus on a few assets, and always use risk management tools like stop-loss orders. Trading is a skill that takes time to develop, so stay patient, keep learning, and be prepared for both wins and losses as part of your journey.

Online CFD trading involves buying and selling Contracts for Difference (CFDs) through internet-based trading platforms. A CFD is a financial derivative that allows traders to speculate on the price movements of various assets—such as stocks, forex, commodities, indices, and cryptocurrencies—without owning the actual underlying asset. Instead, traders enter into a contract with a broker to exchange the difference in the asset's value from the time the contract is opened to when it is closed.
One of the main attractions of CFD trading is its flexibility. Traders can profit from both rising and falling markets by taking long (buy) or short (sell) positions. Additionally, CFDs offer access to leverage, meaning you can control a larger market position with a smaller initial investment. While this can magnify profits, it also increases potential losses, making risk management a critical aspect of CFD trading.
Online CFD trading is accessible through our user-friendly platform that provides real-time data, charting tools, and order execution. It has become popular for its convenience and the ability to trade a wide range of global markets from one account. However, beginners should understand the risks, including leverage, market volatility, and potential losses exceeding their initial investment. Starting with a demo account and learning the basics of CFDs are essential steps before diving into live trading.

Online CFD trading offers several advantages, making it a popular choice for traders looking to access a wide range of markets and strategies. One of the key benefits is flexibility. With CFDs, you can trade various asset classes, including stocks, forex, commodities, indices, and cryptocurrencies, all from a single platform. This allows you to diversify your portfolio and take advantage of opportunities in different markets without needing multiple accounts.
Another major advantage is the ability to profit from both rising and falling markets. CFDs enable you to take long (buy) positions if you expect an asset’s price to rise or short (sell) positions if you expect it will fall. This makes CFD trading highly adaptable to different market conditions. Additionally, CFDs offer leverage, meaning you can control larger positions with a smaller upfront investment. This amplifies your potential returns, though it also increases the risks.
Our online CFD trading platform is user-friendly and equipped with tools like real-time data, charting software, and educational resources, making them accessible to both beginners and experienced traders. Moreover, CFDs eliminate the need to own physical assets, which reduces transaction costs, such as storage for commodities or ownership fees for stocks. However, while these advantages make CFD trading appealing, it’s essential to understand the associated risks and trade responsibly.

Forex charts are essential tools that help traders analyze price movements and make informed decisions. They visually represent the price changes of currency pairs over time and are used to identify trends, patterns, and key levels. There are three main types of forex charts: line charts, bar charts, and candlestick charts, each with its own features and applications.

1. Line Charts
   Line charts are the simplest type of forex chart, showing a continuous line that connects closing prices over a selected time frame. They are ideal for beginners because they provide a clear overview of the market’s direction without the clutter of additional details. However, they lack information about intraday price movements, such as opening prices or price highs and lows.


2. Bar Charts
   Bar charts provide more detailed information than line charts. Each bar represents a specific time period and shows the opening price, closing price, highest price, and lowest price for that period. These charts are useful for traders who want to analyze price volatility and identify key levels of support and resistance.


3. Candlestick Charts
   Candlestick charts are the most popular and widely used type of forex chart. Each candlestick represents the same data as a bar chart—open, close, high, and low prices—but in a visually intuitive format. Candlesticks can be color-coded to indicate whether the price increased (bullish) or decreased (bearish) during the time period. They are favored for their ability to highlight market sentiment and patterns, such as trends, reversals, and continuation signals.

Forex news plays a vital role in the foreign exchange market, as it provides traders with critical information that can influence currency prices. Economic data, geopolitical events, and central bank decisions are just a few examples of news that can cause significant market movements. By staying informed and understanding how to interpret forex news, traders can make better decisions and capitalize on market opportunities.
Key economic indicators, such as interest rate announcements, employment reports, GDP growth, and inflation data, are among the most impactful news items for forex traders. For instance, if a central bank signals a potential interest rate hike, the currency of that country is likely to strengthen. Similarly, political instability or unexpected geopolitical events can cause rapid fluctuations in currency values. Knowing the schedule of these events through an economic calendar is crucial for effective trading.
To make the most out of forex news, traders should combine fundamental analysis (understanding the impact of news on the market) with technical analysis (using charts to identify price trends and levels). Additionally, it’s important to have a strategy for trading during high-volatility periods, such as using stop-loss orders to manage risk. By staying informed and approaching news-driven trading with a disciplined plan, traders can turn market-moving events into profitable opportunities while minimizing risks.